Communicating unfavorable information involves conveying difficult or unwelcome updates in a clear, honest, and sensitive manner. For example, a manager might need to inform an employee about a layoff, or a doctor may have to share a diagnosis of a serious illness with a patient.
Effectively conveying negative information is crucial for maintaining trust and respect in professional and personal relationships. While historically, such communication might have been avoided or sugarcoated, modern approaches emphasize transparency and empathy. The ability to deliver difficult messages skillfully mitigates potential damage and facilitates constructive responses.
